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Trustworthy AIMay 28, 2026·4 min read

The professional credentialing system is broken. So I'm building the fix.

73% of hiring managers don't trust resumes. Certifications test memory, not skill. The system doesn't measure what matters. It never has. Here's what I'm building to replace it.

Mimi PhanMimi PhanEngineer & founder · CTO of ELITE

Here's an uncomfortable number: 73% of hiring managers don't trust resumes.

I don't blame them. Résumés are self-reported. Certifications test memory, not skill. LinkedIn is a highlight reel everyone curates. The entire system we use to decide who gets opportunities runs on claims, not proof.

The system doesn't measure what matters. It never has.

When the system runs on claims, two things happen. The people who are good at describing their work win. And the people who are good at doing it get overlooked. A brilliant developer in Lagos doesn't lack capability. She lacks visibility. A working-class student who outperforms her Ivy League peers on every project still gets filtered out by the pedigree screen. A career-changer with 15 years of transferable skills becomes invisible the moment they cross industries.

This isn't individual failure. It's infrastructure failure.

I've spent twenty years on the doing side of technology, from NASA to the CDC to building startups from scratch. I know how many brilliant engineers never get the shot because they can't perform the résumé. That's not a hiring problem. That's a systems problem. And systems problems need systems solutions.

The cascade nobody talks about

Here's what makes this urgent. The inability to prove your actual economic value doesn't just cost you one job. It creates a cascade: no proof leads to no opportunity, which leads to no earnings, which leads to no wealth, which leads to dependency. Scale that across millions of people and you start to see why economic insecurity undermines everything else. Political stability. Social cohesion. Cultural trust. The root problem is legibility. People can't make their real value visible, so the value never flows to them.

The World Economic Forum estimates 160 million new jobs will be created globally by 2030. The question isn't whether there will be enough work. It's whether the people who can do that work will be able to prove it fast enough to get access.

Proof, not claims

At ELITE, we're building what I think of as the Carfax for Talent. Not a recruiting tool. Infrastructure. A Human Capital Operating System that transforms real work into verified, portable proof of capability.

The idea is simple to say and hard to do: instead of asking people to tell you what they can do, give them a way to prove it.

The engine is an AI agent we call VERA. She runs on your own machine, not on our servers. She learns how you actually work across the 100+ tools knowledge workers already use: GitHub, Salesforce, HubSpot, Claude, Figma, and dozens more. Then she issues cryptographically signed proof of what you've built. Verifiable expertise. Private by default. Portable everywhere.

But VERA doesn't just track output. She learns the things a résumé could never capture: how you collaborate under pressure, how you approach problems you've never seen before, how you communicate across teams, how you learn new tools and adapt to change. Working habits. Personality patterns. The soft skills that every hiring manager says they care about but has no way to measure. VERA makes them legible, tied to real behavior, and connected to real-world opportunity.

Why "on your machine" matters

Most AI products want your data on their servers. I don't. The whole point is trust, and you can't build a trust layer on a privacy violation.

VERA keeps the raw data on-device, with your permission, and only issues the signed credential. You own the proof. You decide who sees it. The power stays with the individual. Always.

What changes when proof replaces claims

For professionals: Your work compounds into reputation and earning power instead of resetting every time you change jobs. Capability becomes portable. Geography and networks matter less than what you can actually do.

For organizations: You hire based on evidence, not interviews optimized for performance. Resume fraud drops out of the equation. Turnover costs drop with it. Bad hires cost roughly half of a first-year salary. Multiply that across an organization and the math gets painful fast.

For students: You graduate with proof, not just a diploma. A verified profile that started building the day you began learning, not the day you got a degree. Competency in 90 days instead of debt over four years.

For the world: When economic opportunity flows toward capability instead of pedigree, you don't just fix hiring. You start to rebuild trust in the idea that hard work actually leads somewhere. That's not a product feature. That's justice at scale.

The market is moving this way

85% of employers are shifting toward skills-based hiring. The market for productivity, verification, and HR tech is $139B today, projected to $340B by 2033. There's no clear winner yet in AI-verified credentials.

But honestly, the market size isn't why I'm building it. I'm building it because I've watched too many good people get passed over. Because I've sat in rooms where the person with the best résumé got the role and the person who could actually do the job didn't. Because the infrastructure we design today will quietly decide who wins and who gets left behind.

Technology in service of people means giving them a way to be seen for what they've actually done. ELITE isn't just a startup. It's infrastructure for a world that sees people for who they really are.